Dr. W. Edwards Deming’s 14 Points are, of course, world famous. It is a complete system of management based on respect for people. 

In abbreviated form the 14 Points are:

1. Constancy of Purpose
2. Adopt the New Philosophy
3. Cease Dependence on Inspection
4. Stop Awarding Business on Price Tag Alone
5. Continuously Improve Production and Service
6. Institute Training on the Job
7. Institute Leadership
8. Drive Out Fear
9. Break Down Barriers Between Departments
10. Eliminate Slogans and Numerical Goals
11. Eliminate Quotas and Management By Objectives
12. Remove Barriers to Pride in Workmanship
13. Institute a Vigorous Program of Education and Self-Improvement
14. Put Everyone To Work on the Transformation

This workshop provides a process for application of Dr. Deming’s 14 Points to your organization, its Mission, its Vision, its Strategies, and its Operations.

Learning Objectives:

a) Understand Dr. Deming’s 14 Points

b) Apply the 14 Points to your organization

c) See how these 14 Points comprise a whole system (can’t just cherry-pick the points you like)

d) Learn how, through the application of these 14 point, you can become more competitive

e) Learn how to implement these 14 Points in your business

Who Should Attend:

1. Senior Executives (including CEOs) and Vice Presidents of Every Function

2. Managers and Supervisors

3. Organization Development personnel

4. Training personnel

5. Human Resource personnel

6. Purchasing personnel

Duration:

1 – 2 days

JCM Work Designs/The Lean Sigma Team can design and conduct this workshop to meet your specific needs.  Please contact us for a formal proposal.

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ZDQ (Mistake Proofing and Fail Safeing) is a process to insure 100% defect-free quality at the source….which means, 100% quality management on the process 100% of the time as the product is made. ZDQ is not sampling inspection after the fact, it is not 100% “clear and sort” inspection, it is not statistical process control (SPC), it’s much more effective than any of these.

ZDQ has 2 parts and 4 levels of Quality Control:

Level 1 Mistake Proofing = eliminating sources of product defects

Level 2 Mistake Proofing = preventing defects from being made

Level 3 Fail Safeing = detecting a defect as soon as it’s made (line stop)

Level 4 Fail Safeing = managing the defect that is made (countermeasures)

Learning Objectives:

1. Why Mistake Proof and Fail Safe your processes?
2. What is ZDQ?
3. Poke Yoke
4. Jidoka
5. Judgement Inspection vs. Informative Inspection vs. Source Inspection
6. Is 99.97% quality good enough?
7. Some common everyday examples of MP and FS
8. Root Causes of Human Errors
9. MP/FS 12 Step Process
10. Seven MP/FS Principles
11. Red Flag Conditions
12. Errors of Perception, Errors of Memory, Errors of Motion
13. MP/FS Applications

Duration: 2 days

JCM Work Designs/The Lean Sigma Team can design and conduct this workshop to meet your specific needs.  Please contact us for a formal proposal.

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