Conflict Management

Conflict is natural in any human relationship….certainly occurring in a work environment. Since this conflict is natural, the goal of a group is not to eliminate conflict but to view it as essentially healthy and an opportunity for growth.

There are 5 common ways of dealing with organizational conflict: 

1. Denial or withdrawal
2. Suppression or smoothing over
3. Power or dominance
4. Compromise or negotiation
5. Integration or collaboration

The first 3 are destructive ways to resolve conflict. The last 2 are constructive ways.

Conflict Management is about resolving conflicts in positive, constructive ways so there are “win/win” outcomes for all parties involved.

Learning Objectives:

a) Learn the consequences of the 5 basic ways conflicts are dealt with (normally)

b) How to resolve intra-personal conflicts

c) How to resolve interpersonal conflicts

d) How to resolve intra-unit conflicts

e) How to resolve inter-unit conflicts

f) How to resolve intra-organizational conflicts

g) How to resolve inter-organizational conflicts

Who Should Attend:

Anyone finding themselves in a conflict situation and wanting to have it resolved:

1. Managers of organizations (all levels, all types of organizations)
2. Individuals having difficulty coping with their jobs
3. Individuals having difficulty with others at work
4. Human Resource personnel
5. Trainers
6. Coaches, counselors

Duration:

2 – 3 days

JCM Work Designs/The Lean Sigma Team can design and conduct this workshop to meet your specific needs.  Please contact us for a formal proposal.

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