Critical Success Factors (CSFs)

Critical Success Factors (CSFs) are those vital few (as opposed to the trivial many “Phantom Success Factors (PSFs) performance factors that, when properly identified and driven favorably, lead to superior business results for your operation.

The problem is the many PSFs lurking around. PSFs lead to activity traps. The tend to keep the unskilled off balance. When PSFs are properly identified and driven favorably, “standard” results are achieved….leading to disappointment and renewed efforts with these PSFs.

So….CSFs are important to identify, to measure, and to use in driving improvement. They should be visually controlled and openly communicated.

Learning Objectives:
Participating in the Critical Success Factor (CSF) workshop will enable people to:

a) Describe CSFs

b) Differentiate CSFs from PSFs in their own organizations

c) Figure out how to measure and properly drive improvements in each CSF

d) Create the right kind of Visual Controls for the CSFs

e) Develop an Obeya (War Room) for these CSFs

f) Stop using the PSFs in their organization

Who Should Attend:

People who’s jobs are concerned with measuring performance, setting performance goals and objectives, and managing consequences (positive and negative) regarding actual performance:

1. Managers (all levels, all functions)

2. Supervisors

3. Directors

4. Vice Presidents & General Managers

5. Plant Managers

6. Executive VPs and CEOs/CFOs/COOs/CTOs/CIOs

Duration:

1 day

JCM Work Designs/The Lean Sigma Team can help you with this workshop.  Please contact us  for a formal proposal.

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