Lean Measurement (Metrics)

Lean Metrics concern themselves primarily with Process-Oriented Criteria (P-Criteria), as compared to traditional metrics which concern themselves primarily with Results-Oriented Criteria (R-Criteria).

P-Criteria deal with process controls, process variances, and people.  In process-oriented management a manager must support and stimulate efforts to improve the way employees do their jobs.

R-Criteria deal with results: hard measures such as cost, quality, on-time delivery, rejects, and a variety of financial indicators.  In results-oriented management a manager emphasizes controls, performance, tangible results (usually financial), and rewards (and sometimes punishment).

The P-Criteria are in two general types: Cell Metrics and Value Stream Box Scores.   Cell Metrics have to do with what’s controllable by people working within a Cell.  Value Stream Box Scores are measures of:

1. Operational Performance
2. Capacity Performance
3. Financial Performance

Learning Objectives:

People attending the Lean Metrics workshop will be able to:

1. Know the difference between P-Criteria and R-Criteria
2. Develop good P-Criteria for their own Cell and Value Stream
3. Display actual performance visually in their own Cells and Value Streams (Obeya)
4. Manage their own P-Criteria in order to improve their performance

Who Should Attend: 

1. Managers and Supervisors
2. Financial and Accounting personnel
3. Value Stream Managers
4. Cell Leaders
5. Industrial Engineers
6. Manufacturing Engineers
7. Quality Engineers

Duration: 1 day

JCM Work Designs/The Lean Sigma Team can design and conduct this workshop to meet your specific needs.  Please contact us for a formal proposal.