Performance Management

Performance Management is a process of managing one’s own performance so that s/he can improve, and interacting with others in a way that other performers can improve.

The basic formula for Performance Management can be represented by Goalsà Feedback à Reinforcement, which, at its fundamental level, means:

1. Working with the performer to help him/her set meaningful performance goals that are: specific, measurable, observable, reliable (SMOR).

2. Providing feedback to the performer that is immediate, meaningful, developmental (not critical) and objective.

3. Positively reinforcing every effort and even the tiny improvements made towards achievement of these goals.

The central premise in Performance Management is the performer him/herself absolutely MUST own the responsibility for his/her performance. In other words, it MUST be an internal….as opposed to external management process.

The external manager….aka one’s “boss”…can engineer the environment the performance takes place in, but cannot “own” the performance itself.

Learning Objectives:

The participant will learn how to successfully apply:

1. Distinctions between behavior and results.
2. What are “Antecedents”?
3. The ABC Model
4. Consequences and why they matter
5. Pinpointing behavior
6. Analyzing and engineering performance
7. Reinforcement
8. Measurement & Graphical Displays of Results
9. Shaping
10. GEMBA Management

Who Should Attend:

Basically, anyone who is in a position to influence the behavior of others. Job titles can be:

a) Executives, managers, and supervisors (all levels in an enterprise)

b) Coaches

c) Mentors

d) Team members

e) Teachers and instructors

f) Leaders (anywhere in an enterprise)

Duration:

2 Days

JCM Work Designs/The Lean Sigma Team can design and conduct this workshop to meet your specific needs.  Please contact us for a formal proposal.

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