TWI – Job Relations

Filed under: TWI Training Within Industry (JR, JI, JM)Sep 15th, 2009 | no responses

Workshop Overview

TWI (Training Within Industry) is often referred to as the “Roots of Lean”. TWI Job Relations (JR) is specifically designed to help the first level supervisor with his/her responsibility for leading people by:

a) effectively and positively dealing with relationship problems between him/her and the employee,

b) preventing these problems from developing in the first place by maintaining positive employee relationships.

Supervisor is broadly defined as “anyone in charge of people and/or who directs the work of others.”  Many job titles fall into this definition of supervisor.

 

 

Since Job Relations is focused on working with people, descriptions of what happens to people are the materials for this program. There are 5 “textbook” problems, each of which is used at a specific point for a particular learning emphasis. Most of the 10 hours of workshop time are spent on handing the supervisors’ own problems, which they bring in for group discussion. Actual employee names are kept anonymous, of course.

Learning Objectives

A supervisor gets results through people. The supervisor learns to follow this 4-step method in working with people in resolving specific problems:

1. Get the Facts (review the record, find out what rules and customs apply, talk with the individuals concerned, get opinions and feelings…be sure you have all the facts).

2. Weigh and Decide (fit the facts together, consider their bearings on each other, list the possible actions, check policies and practices, consider the objective and the effect on the individual, the group, and on production….don’t jump to conclusions).

3. Take Action (handle this yourself, get help from your boss if necessary, watch the timing of your action….don’t pass the buck).

4. Check Results (follow up…how soon?, how often?, watch for changes in output, attitudes, and relationships….did your action help?)

The supervisor also learns how to avoid job relation problems by:

1. Letting each worker know how he/she is getting along (figure out what you expect of the person, point out ways to improve).

2. Giving credit when credit is due (look for extra or unusual performance, tell the person while the data/information is “hot”).

3. Telling people in advance about changes that will affect them (tell them why, work with them to accept the change).

4. Making the best use of each person’s ability (look for abilities not now being used, never stand in a person’s way).

Program Agenda

TWI Job Relations is a 5-Day Workshop, conducted with 2 hours per day for 5 consecutive days of classroom learning time, coupled with during-the-workday applications time for each participant.

Day 1:

Five Needs of Good Supervisors

Chart on Supervisory Responsibility

Foundations for Good Relations

Chart on the Individual

The “Adam Adams” Problem (case study)

How Problems Arise

The Four Step Method for Job Relations

Day 2:

The importance of GETTING THE FACTS

The “Amanda” Problem (case study)

2-3 Volunteer Demonstrations – Job Relations

(emphasis on Step 1: Get the Facts)

Day 3:

The importance of WEIGH AND DECIDE

The “Andy” Problem (case study)

2-3 Volunteer Demonstrations – Job Relations

(emphasis on Step 2: Weigh and Decide)

Day 4:

The importance of TAKE ACTION

The “Amy” Problem (case study)

2-3 Volunteer Demonstrations – Job Relations

(emphasis on Step 3: Take Action)

Day 5:

The importance of CHECK RESULTS

The “Norman” Problem (case study)

2-3 Volunteer Demonstrations – Job Relations

(emphasis on Step 4: Check Results)

Summary and Conclusions

Who Sould Attend

The TWI Job Relations Workshop is for those individuals whose work is to supervise and direct the work of others. This includes operations supervisors as well as staff and administration supervisors. Job titles could include:

• Supervisor
• Foreman
• Group Leader
• Team Leader
• Lead Hand
• Manager
• Director
• Etc.

Prerequisites

Be in a job that requires you to supervise and direct the work of others.

JCM Work Designs/The Lean Sigma Team can design and conduct this workshop to meet your specific needs.  Please contact us for a formal proposal.

Also see TWI Training Within Industry

 

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